We’ve got the answers.
If you’re not exactly sure on some of the details, we’ve got you covered with some of the questions below.


Do I need to book?

Bookings are highly recommended to avoid disappointment! With limited sessions available each day, spaces fill up quickly. All bookings can be made online.

What are the opening hours?

Monday – Friday: 10am – 5pm
Saturday – Sunday: 9am – 5pm
Closed Christmas Day

(Check in is 15 minutes prior)

Are you open on Public Holidays?

Yes, we are open every public holiday except Christmas Day. Hours may vary.

What time should I arrive?

Check in is 15-mins prior to your booking time. We recommend all players have their electronic waiver forms completed prior to arrival, and that you park at the Purple Carpark to help us keep your session on time. While we do our best to keep everyone on time, late arrivals will be moved to the next available session.

How long does it take?

It takes approx. 45 – 60 mins to complete 1 course. This is based on the difficulty of the courses, busyness of the park and skill level of the climbers. Please allow 2-4 hours for your visit.

What if I'm running late?

If you know that you’re running late for your session, please call us on 07 5306 1202 to inform our crew.

We recommend that you aim to arrive at least 15 minutes prior to your session, as the time missed will be taken off your climbing time.

We may be able to move you into the next or a later session in the day, however this is only possible based on availability and cannot be guaranteed.

What if I need to cancel?

We know that a lot of things can happen and we will do our best to accommodate you! Fully paid upfront bookings can be rescheduled or fully refunded up to 7 days prior to your scheduled date. Additional Guests are subject to availability. If booking cancellation occurs 2-6 days prior to your session date, you may reschedule your booking to a later date with a fee equivalent to 20% of the total value of your original booking. No refund applies for cancelled bookings. Rescheduling or cancellation requests made within 48 hours of the session date will result in a 100% fee, with all tickets, including those of no-show Guests, being forfeited.

Is there a weight limit?

We have a weight limit of 120 kg per person.

Do you have height restrictions?

No, we do not have height restrictions, but we do recommend a minimum reach height by guests for each course. Please visit the Courses page for more information

Do I need a waiver form?

Yes, all circuit players are required to have an electronic waiver form filled prior to participating. There is no waiver form required for those accessing the Viewing Deck. Pre-bookings will be emailed a link to a waiver form that we recommend forwarding to your crew and filling out prior to arrival. Players aged 17 Years and Under will require a parent to sign their waiver.

What should we wear?
Circuit climbers are required to wear enclosed shoes, such as sneakers. We recommend weather appropriate clothing, suitable for both the harness and physical activity. We do not recommend crop-tops and shorts that can ride up when worn with the harness.

We do provide gloves, but you are welcome to bring your own! For the Viewing Deck, we recommend appropriate sun protective clothing, such as a hat or a long sleeve top.

Do I need enclosed shoes?

Yes, we require all participants to have fully enclosed secure shoes, like sneakers or trainers. Shoes that can easily slip off like adventure sandals or ballet flats are not permitted.

What if it rains?

We are an all-weather activity, with rain just being an added challenge to your experience! We recommend bringing wet weather gear. We will only close due to thunderstorms or strong winds. If the park is required to close, we will contact you prior to your arrival.

Can I watch without paying?

Most definitely! Spectators are free of charge and are welcome to join the adventure by walking along the esplanade and walkways beneath the circuits. Tickets are only required for those climbing the circuits/courses.

Can we bring a camera?

Yes! We allow cameras with lanyards that can be securely fastened to you. Phone cases are available for purchase at check-in!

Do you have lockers?

For Circuit ticket holders, all loose items must be removed from pockets. All Jewellery must also be removed. Lockers are available to Circuit ticket holders to secure small personal items. We recommend locking bulkier items back in your car!

How do I use a voucher?

Gift vouchers can be purchased via the Next Level website and can be redeemed via our website as well. You will be prompted to enter your unique code during payment.

Do adults need to climb with kids?

Yes. Supervisors for 6-12 year olds are required to purchase an adult ticket.

Our supervision ratios are:

  • 1 adult per up to 2 kids: 6-9 years
  • 1 adult per up to 4 kids: 10-12 years
  • 13yrs + require a supervising adult from the ground

If you’re not sure if you have enough adults to supervise your kids, you can hire one of our instructors to climb around with your crew.

  • Hired Instructor: $120

*Instructor Hire must be booked minimum 7 days in advance and is subject to availability.

I have been before, do I still need to sign a waiver?

We require all participants to sign a waiver each time they climb.

Can I book a party without a package?

You are more than welcome to party with us! Groups of all sizes can book with us!

Groups with 10 or more players will receive our 10% group discount when booking online.

Is catering available?

Not just yet, but with the convenience of being located within the Sunshine Plaza, there are a wide range of restaurants and dining options available. Picnic tables are located on our Viewing Deck, so book a ticket and refuel your crew while enjoying the view, 22m above Maroochydore.

Is this activity suitable for people with disabilities?

Yes! Next Level is suitable for people with some physical, intellectual and sensory disabilities. Next Level does require participants to be independently mobile without physical assistance or aids. People who are over the age 15 and have a reduced mental capacity below that age must be supervised by an adult all times. Please speak to our friendly crew prior to booking, so we can make sure you fully enjoy your experience.

Do you accept companion cards?

We do our best to help everyone climb at Next Level. To participate you need to have an average to moderate level of fitness, and the ability to climb independently (under your own ability).

For this reason, Companion Cards are not accepted at Next Level.

The high ropes courses and ziplines can be physically demanding. Our Safety rules require only one person per activity. Due to the nature of the activity or the length of the zipline, there may be occurrences where the companion or carer may be anywhere from 50m – 100m away from the person in their care and would not be able to physically assist them.

For high ropes courses, companions and carers are able to supervise and verbally assist from the ground, free of charge.

For participants who do require assistance on the course, our instructors are well equipped to assist, or a hired instructor can be arranged for a more personalised service (at an additional fee).

If you have any questions, concerns, or anything you need to discuss, please don’t hesitate to get in contact with us on 1300 432 001 to avoid disappointment on the day.

What if I have a medical condition or am pregnant?

Due to the nature of our activities, all guests are advised to seek medical advice if in doubt of their capabilities to participate, especially in the case of pre-existing medical condition. Please note, pregnant women are unable to participate.

Our high ropes courses can be physically challenging, and we recommend participation by individuals with an average to moderate level of fitness. All other activities are more suitable for individuals with an average fitness levels, who are able to walk up and down a flight of stairs unassisted.

Can I just walk-up and book on the day?

Yes, you are able to book onsite, however we do recommend booking online to secure your spot.

If you wish to book onsite at our ticket desk, please note there is a $5 admin fee per ticket which will be applied to your booking.

Please note there is limited availability per session, and you will be placed in the next available session.

What about parking fees?

Free parking is available for attendees who spend over $150 at the Plaza. Simply show your confirmation email and receipts to the Sunshine Plaza Information Desk to validate your parking ticket.

We recommend parking on Purple Carpark or the Carpark on Southern Drive opposite Good Guys Loading Dock. 

Download our location map here.