We’ve got the answers.
If you’re not exactly sure on some of the details, we’ve got you covered with some of the questions below.
Bookings are highly recommended to avoid disappointment! With limited sessions available each day, spaces fill up quickly. All bookings can be made online.
Monday – Friday: 10am – 5pm
Saturday – Sunday: 9am – 5pm
Closed Christmas Day
(Check in is 15 minutes prior)
Yes, we are open every public holiday except Christmas Day. Hours may vary.
Check in is 15-mins prior to your booking time. We recommend all players have their electronic waiver forms completed prior to arrival, and that you park at the Purple Carpark to help us keep your session on time. While we do our best to keep everyone on time, late arrivals will be moved to the next available session.
It takes approx. 45minutes – 1.5 hrs to complete 1 circuit. This is based on the difficulty of the courses, busyness of the park and skill level of the climbers.
If you know that you’re running late for your session, please call us on 07 5306 1202 to inform our crew.
We recommend that you aim to arrive at least 15 minutes prior to your session, as the time missed will be taken off your climbing time.
We may be able to move you into the next or a later session in the day, however this is only possible based on availability and cannot be guaranteed.
We know that a lot of things can happen and we will do our best to accommodate you! Cancellations made outside 10 days of the session, will receive a full refund or free reschedule, including group booking deposits.
Cancellations made between 2-10 days from the session, will be entitled to a 50% refund or incur a 20% reschedule fee. Cancellations made within 0-2 days, including no shows, will forfeit the entire booking with no refunding or rescheduling available. Please visit our Terms and Conditions for more information.
We have a weight limit of 120 kg per person.
No, we do not have height restrictions, but we do recommend participants to be at least 1 meter tall.
Yes, all circuit players are required to have an electronic waiver form filled prior to participating. There is no waiver form required for those accessing the Viewing Deck. Pre-bookings will be emailed a link to a waiver form that we recommend forwarding to your crew and filling out prior to arrival. Players aged 17 Years and Under will require a parent to sign their waiver.
We do provide gloves, but you are welcome to bring your own! For the Viewing Deck, we recommend appropriate sun protective clothing, such as a hat or a long sleeve top.
Yes, we require all participants to have fully enclosed secure shoes, like sneakers or trainers. Shoes that can easily slip off like adventure sandals or ballet flats are not permitted.
We are an all-weather activity, with rain just being an added challenge to your experience! We recommend bringing wet weather gear. We will only close due to thunderstorms or strong winds. If the park is required to close, we will contact you prior to your arrival.
Most definitely! Spectators are free of charge and are welcome to join the adventure by walking along the esplanade and walkways beneath the circuits. Tickets are only required for those climbing the circuits/courses.
Yes! We allow cameras with lanyards that can be securely fastened to you. Phone cases are available for purchase at check-in!
For Circuit ticket holders, all loose items must be removed from pockets. All Jewellery must also be removed. Lockers are available to Circuit ticket holders to secure small personal items. We recommend locking bulkier items back in your car!
Gift vouchers can be purchased via the Next Level website and can be redeemed via our website as well. You will be prompted to enter your unique code during payment.
Yes. Supervisors for 6-12 year olds are required to purchase an adult ticket.
Our supervision ratios are:
If you’re not sure if you have enough adults to supervise your kids, you can hire one of our instructors to climb around with your crew.
*Instructor Hire must be booked minimum 7 days in advance and is subject to availability.
We require all participants to sign a waiver each time they climb.
You are more than welcome to party with us! Groups of all sizes can book 2 hr or Unlocked Sessions!
Groups with 10 or more players will receive our 10% group discount when booking online.
Not just yet, but with the convenience of being located within the Sunshine Plaza, there are a wide range of restaurants and dining options available. Picnic tables are located on our Viewing Deck, so book a ticket and refuel your crew while enjoying the view, 22m above Maroochydore.
Yes! Next Level is suitable for people with some physical, intellectual and sensory disabilities. Next Level does require participants to be independently mobile without physical assistance or aids. People who are over the age 15 and have a reduced mental capacity below that age must be supervised by an adult all times. Please speak to our friendly crew prior to booking, so we can make sure you fully enjoy your experience.
We do our best to help everyone climb at Next Level. To participate you need to have an average to moderate level of fitness, and the ability to climb independently (under your own ability).
For this reason, Companion Cards are not accepted at Next Level.
The high ropes courses and ziplines can be physically demanding. Our Safety rules require only one person per activity. Due to the nature of the activity or the length of the zipline, there may be occurrences where the companion or carer may be anywhere from 50m – 100m away from the person in their care and would not be able to physically assist them.
For high ropes courses, companions and carers are able to supervise and verbally assist from the ground, free of charge.
For participants who do require assistance on the course, our instructors are well equipped to assist, or a hired instructor can be arranged for a more personalised service (at an additional fee).
If you have any questions, concerns, or anything you need to discuss, please don’t hesitate to get in contact with us on 1300 432 001 to avoid disappointment on the day.
Due to the nature of our activities, all guests are advised to seek medical advice if in doubt of their capabilities to participate, especially in the case of pre-existing medical condition. Please note, pregnant women are unable to participate.
Our high ropes courses can be physically challenging, and we recommend participation by individuals with an average to moderate level of fitness. All other activities are more suitable for individuals with an average fitness levels, who are able to walk up and down a flight of stairs unassisted.
Yes, you are able to book onsite, however we do recommend booking online to secure your spot.
If you wish to book onsite at our ticket desk, please note there is a $5 admin fee per ticket which will be applied to your booking.
Please note there is limited availability per session, and you will be placed in the next available session.
Free parking is available for attendees who spend over $150 at the Plaza. Simply show your confirmation email and receipts to the Sunshine Plaza Information Desk to validate your parking ticket.
We recommend parking on Purple Carpark or the Carpark on Southern Drive opposite Good Guys Loading Dock.
Updated Terms and Conditions 14th September 2022.
All Guests must adhere to Next Level Park – Sunshine Coast (NLP)’s COVID-19 Policy, which is written in accordance with the State Public Health Orders. The below terms apply for all participants and spectators herein referred to as (“Guests”) with sessions due to commence from 12:00pm, 18th of November 2021.
All participants and spectators must adhere to the below Terms and Conditions which apply to Next Level Park – Sunshine Coast (NLP). It is your responsibility to ensure that all participants in your group meet these terms and conditions.
SESSION, CIRCUIT & VIEWING DECK RESTRICTIONS
I acknowledge and agree that photographs, videos and electronic images may be taken and owned by Trees Sunshine and that Trees Sunshine
may use the photographs for promotional purposes. Verbal consent will be requested prior to images being captured by Trees Sunshine.
For recreational services or activities provided throughout Australia:
For recreational services to which the Australian Consumer Law (Commonwealth) applies:
By signing this form, I agree that the liability of Trees Sunshine and any related business in
relation to recreational services (as that term is defined in the Competition and Consumer
Act 2010 (Cth) and the Australian Consumer Law) for any:
b. physical or mental injury (including the aggravation, acceleration or recurrence of such an
c. the contraction, aggravation or acceleration of a disease;
d. the coming into existence, the aggravation, acceleration or recurrence of any other
condition, circumstance, occurrence, activity, form of behaviour, course of conduct or state
e. that is or may be harmful or disadvantageous to me or the community;
f. that may result in harm or disadvantage to me or the community, that may be suffered by
me (or a person for whom or on whose behalf I am acquiring the services) resulting from the
supply of recreational services or recreational activities; is excluded and the application of
any express or implied term that any services will be provided with due care and skill is
For recreational services or activities provided in Queensland:
For recreational services to which the Australian Consumer Law (Australian Capital
Territory), Australian Consumer Law (Queensland) or Australian Consumer Law (Tasmania)
By signing this membership application form and declaration, I acknowledge that where I am
a consumer of recreational services, as defined by any relevant law, certain terms and rights
usually implied into a contract for the supply of goods or services may be excluded. I
acknowledge that these implied terms and rights and any liability of Trees Sunshine and any
related business flowing from them, are expressly excluded to the extent possible by law, by
this membership application form and declaration. To the extent of any liability arising, the
liability of Trees Sunshine and any related business will, at the discretion of Trees Sunshine
and any related business, be limited in the case of goods, to the replacement, repair or
payment of the cost of replacing the goods and in the case of services, the resupply of the
services or payment of the cost of having the services supplied again. For the avoidance of
doubt, this exclusion does not exclude liability for recklessness as defined by any relevant
Join our team of educators, thrill-seekers and nature lovers at Next Level.
Please download and fill the application form, and email it with your cover letter to Elysia, email@example.com
To qualify, you’ll need to be highly responsible and have:
An interest in tourism and customer service
Proven High Ropes and/or Outdoor Adventure experience
A fun filled disposition with excellent interpersonal skills
Flexibility with working hours
Current Provide First Aid certificate (HLTAID0003) or willingness to acquire same
Current Queensland Working with Vulnerable People Card or willingness to acquire same
Current Drivers Licence
Meet the minimum height and weight requirement.
Next Level Adventure Park is committed to providing quality services to you and this policy
outlines our ongoing obligations to you in respect of how we manage your Personal
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988
(Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store,
secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office
of the Australian Information Commissioner at www.aoic.gov.au.
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information is information or an opinion that identifies an individual. Examples of
Personal Information we collect include: names, addresses, email addresses, phone and
This Personal Information is obtained in many ways including interviews, correspondence,
by telephone, by email, via our website www.hollybankadventures.com.au, from your
website, from media and publications, from other publicly available sources, from cookies
and from third parties. We don’t guarantee website links or policy of authorised third
We collect your Personal Information for the primary purpose of providing our services to
you, providing information to our clients and marketing. We may also use your Personal
Information for secondary purposes closely related to the primary purpose, in
circumstances where you would reasonably expect such use or disclosure. You may
unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible,
explain to you why we are collecting the information and how we plan to use it.
Sensitive information is defined in the Privacy Act to include information or opinion about
such things as an individual’s racial or ethnic origin, political opinions, membership of a
political association, religious or philosophical beliefs, membership of a trade union or other
professional body, criminal record or health information.
Sensitive information will be used by us only:
Where reasonable and practicable to do so, we will collect your Personal Information only
from you. However, in some circumstances we may be provided with information by third
parties. In such a case we will take reasonable steps to ensure that you are made aware of
the information provided to us by the third party.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in a number of circumstances including the
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and
loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was
obtained, we will take reasonable steps to destroy or permanently de-identify your Personal
Information. However, most of the Personal Information is or will be stored in client files
which will be kept by us for a minimum of 7 years.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct
it, subject to certain exceptions. If you wish to access your Personal Information, please
contact us in writing.
Next Level Adventure Park will not charge any fee for your access request, but may charge
an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before
releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is an important to us that your Personal Information is up to date. We will take
reasonable steps to make sure that your Personal Information is accurate, complete and up-
to-date. If you find that the information we have is not up to date or is inaccurate, please
advise us as soon as practicable so we can update our records and ensure we can continue
to provide quality services to you.
This Policy may change from time to time and is available on our website.
Sunshine Plaza, Shop T01, 154 – 164 Horton Pde, Maroochydore QLD 4558