We’ve got the answers.
If you’re not exactly sure on some of the details, we’ve got you covered with some of the questions below.
Bookings are highly recommended to avoid disappointment! With limited sessions available each day, spaces fill up quickly. All bookings can be made online.
Monday – Friday: 10am – 5pm
Saturday – Sunday: 9am – 5pm
Closed Christmas Day
(Check in is 15 minutes prior)
Yes, we are open every public holiday except Christmas Day. Hours may vary.
Check in is 15-mins prior to your booking time. We recommend all players have their electronic waiver forms completed prior to arrival, and that you park at the Purple Carpark to help us keep your session on time. While we do our best to keep everyone on time, late arrivals will be moved to the next available session.
It takes approx. 45 – 60 mins to complete 1 course. This is based on the difficulty of the courses, busyness of the park and skill level of the climbers. Please allow 2-4 hours for your visit.
If you know that you’re running late for your session, please call us on 07 5306 1202 to inform our crew.
We recommend that you aim to arrive at least 15 minutes prior to your session, as the time missed will be taken off your climbing time.
We may be able to move you into the next or a later session in the day, however this is only possible based on availability and cannot be guaranteed.
We know that a lot of things can happen and we will do our best to accommodate you! Fully paid upfront bookings can be rescheduled or fully refunded up to 7 days prior to your scheduled date. Additional Guests are subject to availability. If booking cancellation occurs 2-6 days prior to your session date, you may reschedule your booking to a later date with a fee equivalent to 20% of the total value of your original booking. No refund applies for cancelled bookings. Rescheduling or cancellation requests made within 48 hours of the session date will result in a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
We have a weight limit of 120 kg per person.
No, we do not have height restrictions, but we do recommend a minimum reach height by guests for each course. Please visit the Courses page for more information
Yes, all circuit players are required to have an electronic waiver form filled prior to participating. There is no waiver form required for those accessing the Viewing Deck. Pre-bookings will be emailed a link to a waiver form that we recommend forwarding to your crew and filling out prior to arrival. Players aged 17 Years and Under will require a parent to sign their waiver.
We do provide gloves, but you are welcome to bring your own! For the Viewing Deck, we recommend appropriate sun protective clothing, such as a hat or a long sleeve top.
Yes, we require all participants to have fully enclosed secure shoes, like sneakers or trainers. Shoes that can easily slip off like adventure sandals or ballet flats are not permitted.
We are an all-weather activity, with rain just being an added challenge to your experience! We recommend bringing wet weather gear. We will only close due to thunderstorms or strong winds. If the park is required to close, we will contact you prior to your arrival.
Most definitely! Spectators are free of charge and are welcome to join the adventure by walking along the esplanade and walkways beneath the circuits. Tickets are only required for those climbing the circuits/courses.
Yes! We allow cameras with lanyards that can be securely fastened to you. Phone cases are available for purchase at check-in!
For Circuit ticket holders, all loose items must be removed from pockets. All Jewellery must also be removed. Lockers are available to Circuit ticket holders to secure small personal items. We recommend locking bulkier items back in your car!
Gift vouchers can be purchased via the Next Level website and can be redeemed via our website as well. You will be prompted to enter your unique code during payment.
Yes. Supervisors for 6-12 year olds are required to purchase an adult ticket.
Our supervision ratios are:
If you’re not sure if you have enough adults to supervise your kids, you can hire one of our instructors to climb around with your crew.
*Instructor Hire must be booked minimum 7 days in advance and is subject to availability.
We require all participants to sign a waiver each time they climb.
You are more than welcome to party with us! Groups of all sizes can book with us!
Groups with 10 or more players will receive our 10% group discount when booking online.
Not just yet, but with the convenience of being located within the Sunshine Plaza, there are a wide range of restaurants and dining options available. Picnic tables are located on our Viewing Deck, so book a ticket and refuel your crew while enjoying the view, 22m above Maroochydore.
Yes! Next Level is suitable for people with some physical, intellectual and sensory disabilities. Next Level does require participants to be independently mobile without physical assistance or aids. People who are over the age 15 and have a reduced mental capacity below that age must be supervised by an adult all times. Please speak to our friendly crew prior to booking, so we can make sure you fully enjoy your experience.
We do our best to help everyone climb at Next Level. To participate you need to have an average to moderate level of fitness, and the ability to climb independently (under your own ability).
For this reason, Companion Cards are not accepted at Next Level.
The high ropes courses and ziplines can be physically demanding. Our Safety rules require only one person per activity. Due to the nature of the activity or the length of the zipline, there may be occurrences where the companion or carer may be anywhere from 50m – 100m away from the person in their care and would not be able to physically assist them.
For high ropes courses, companions and carers are able to supervise and verbally assist from the ground, free of charge.
For participants who do require assistance on the course, our instructors are well equipped to assist, or a hired instructor can be arranged for a more personalised service (at an additional fee).
If you have any questions, concerns, or anything you need to discuss, please don’t hesitate to get in contact with us on 1300 432 001 to avoid disappointment on the day.
Due to the nature of our activities, all guests are advised to seek medical advice if in doubt of their capabilities to participate, especially in the case of pre-existing medical condition. Please note, pregnant women are unable to participate.
Our high ropes courses can be physically challenging, and we recommend participation by individuals with an average to moderate level of fitness. All other activities are more suitable for individuals with an average fitness levels, who are able to walk up and down a flight of stairs unassisted.
Yes, you are able to book onsite, however we do recommend booking online to secure your spot.
If you wish to book onsite at our ticket desk, please note there is a $5 admin fee per ticket which will be applied to your booking.
Please note there is limited availability per session, and you will be placed in the next available session.
Free parking is available for attendees who spend over $150 at the Plaza. Simply show your confirmation email and receipts to the Sunshine Plaza Information Desk to validate your parking ticket.
We recommend parking on Purple Carpark or the Carpark on Southern Drive opposite Good Guys Loading Dock.
BOOKING TERMS AND PARTICIPATION CONDITIONS
Last Update 4 December 2023
All participants and/or spectators herein referred to as (“Guests”) must adhere to Trees Sunshine Pty Ltd’s Booking Terms and Participation Conditions. These terms are applicable to Next Level Adventure Park (NL), and their respective park’s experiences, herein referred to as (“the Activity”). It is the responsibility of the main organiser, who is booking on behalf of their Guests, to ensure all Guests understand and accept these terms as part of the conditions of entry.
The Treetops Adventure Companies: Trees Adventure Pty Ltd, Canopy Adventure Pty Ltd, Canopy Adventure Yanchep Pty Ltd, Trees Yarramundi Pty Ltd, Trees Nowra Pty Ltd, Trees Yeodene Pty Ltd, TATPP Unit Trust, Trees Central Coast Pty Ltd, Trees Western Sydney Pty Ltd, Trees Newcastle Pty Ltd, Trees Pennant Hills Pty Ltd, Trees Coffs Harbour Pty Ltd, Trees Ku-ring-gai Pty Ltd, Trees Sunshine Pty Ltd, Treetops Cape Tribulation Pty Ltd. Purchases made for each park may display the above relevant listed company; and may not display ‘Next Level Adventure Park’ on the purchasers bank statement.
GENERAL CONDITIONS:
During the Activity, Guests may ascend to heights of up to 22 metres. While we take extensive safety measures, there are inherent risks. It is important to acknowledge that not all risks can be entirely predicted or controlled, and therefore by participating you understand and accept these inherent risks.
The Activity can include the following experiences. By agreeing to these terms and conditions, you and all Guests agree to adhere to each experience’s rules of participation. Our experiences include:
Prior to harnessing, we require all loose items to be removed from your pockets. Essential medication that needs to be on your person should be communicated to park management. Examples of items that should be removed include:
Lockers for small personal items are provided for all Guests to use. Next Level Adventure Park does not take responsibility for any damage or loss of personal items or clothing as a result of attending the park.
Proper attire is mandatory for participation in the Activity.
The Activity allows the use of phones and cameras, provided they are securely attached with a wrist strap or safety lanyard, and are approved by a Next Level Adventure Park Manager.
Next Level Adventure Park reserves the right, in its absolute discretion, to refuse admission to the Activity, ban from entry to the Activity or remove from the Activity any person who:
No refunds or rescheduling will be payable by Next Level Adventure Park should any Guest not be permitted to participate due to the above.
All Guests must ensure they have met the correct supervision ratio prior to arrival. See ‘Tree Ropes Course’ section below for course access information and supervision requirements.
Smoking or Vaping is not permitted at the Activity, near safety equipment or while wearing safety equipment. It is only permitted in designated areas.
No running or jumping on in the Activity.
No screaming whilst on site in respect for our wildlife and neighbours. We politely ask that all Guests keep the noise to a minimum, to also allow other Guests to hear important safety instructions by our staff.
Next Level Adventure Park maintains a pet free environment. The location of our parks is home to both native and wild species. For their protection, a limited interaction with domestic species of any kind is in place.
No equipment belonging to Next Level Adventure Park is to be taken past the check-in area. All equipment is to be removed prior to using the bathroom and must be fitted by a team member prior to continuing the Activity.
Keep to designated paths to prevent grass/garden bed compaction.
Pregnant women are not permitted to participate.
A strict weight limit of 120 kg applies. You may be weighed for your own safety.
WAIVER FORM REQUIREMENT
Prior to taking part in the Activity, all Guests must complete and sign the electronic waiver form (“Waiver”). An adult aged 18+ is required to complete the waiver on behalf of any minor aged 17 and under.
Failure to submit a completed Waiver before participation will result in disqualification from engaging in the Activity. It is the responsibility of all Guests and their guardians, where applicable, to ensure a form is completed for all Guests. Next Level Adventure Park reserves the right to refuse participation to any individual who has not completed a Waiver form.
MEDICAL CONDITIONS
Next Level Adventure Park advises individuals with pre-existing injuries or heart conditions to refrain from participating. If Guests have medical concerns, it is strongly advised to seek advice from a healthcare professional before attending.
If deemed safe to attend, it is mandatory to disclose any medical conditions on the waiver form that may be affected by participation in the Activity. This information assists our team in ensuring your well-being and safety during the activity.
GENERAL PARTICIPATION CONDITIONS:
Check-in is a minimum of 15-minutes prior to the booked session. Please consider early arrival to allow for travel time to the Activity, finding parking, use of lavatories and the walk to the check-in desk.
Next Level Adventure Park maintains strict session schedules. Late arrivals will join the next available session, ending at the originally scheduled session. The manager may, at their discretion, allow a full session for late arrivals. No refunds or credits will be given for late arrivals or no-show Guests. While we will do our best to accommodate late arrivals, there might be limited or no subsequent tours available resulting in the loss of all paid tickets.
Participants must wear and/or use the safety equipment provided by Next Level Adventure Park. No other safety equipment and/or gear will be allowed on the Activity. Participants must solely be fitted and checked by a Next Level Adventure Park instructor before attempting the Activity. Under no circumstances should equipment be left or dragged on the ground to ensure its integrity and functionality for future use.
Prior to attempting the Activity, all Guests must undergo a safety briefing and/or complete the training course to ensure the safety of all Guests and team members. Participants must adhere to the instructions provided at training. Follow our team’s instructions for a safe and enjoyable session – they are here to ensure your safety. Speak to a team member for assistance at any time.
TREE AND HIGH ROPES COURSE RESTRICTIONS
Maximum of 1 person per aerial activity/obstacle/challenge, and a maximum of 6 people per platform. Participants are encouraged to proceed through the Activity at their own pace. Overtaking at platforms is permitted when safe to do so.
Following training, Guests are allotted their remainder of their booking time to complete as many courses as possible during their session. The completion rate may vary due to factors such as individual confidence and abilities, weather conditions, the number and capabilities of other climbers. Generally, Guests booking a 2 hour session, may manage to complete 2-3 courses within this duration.
Participants may select their initial course based on factors like age, ability, weather conditions, and other course restrictions. The decision to begin on a more challenging level is subject to approval by Next Level Adventure Park Team Members only.
SUPERVISION & COURSE ACCESS:
To help keep all our Guests safe, it is important that we have adult supervision for younger climbers. A paid ticket is required for adults who participate together with these younger climbers, according to the requirements detailed below.
Where on-course supervision is required, Next Level Adventure Park recommends adults who maintain a reasonable level of health due to the physical nature of the Activity.
Each activity comes with its own supervision guidelines. When an age group does not require a participating adult, we kindly request for an adult to remain onsite and actively watch from the ground. Spectators and ground supervisors receive free entry.
Junior (6-9 years):
Child (10-12 years):
Child (13-17 years):
The courses are varied in difficulty and may demand a skill level higher than that of the Guest. Next Level Adventure Park Team Members solely hold the discretion on permitting or prohibiting access to any Guest based on their individual capabilities, regardless of age or height.
Guests aged 8+ years are unlikely to complete all accessible courses within their session (with exception to the Unlocked Session). Below are examples of average course combinations for that may be completed during a session:
If you have concerns on your personal ability to complete a course, please seek recommendations from a Next Level Adventure Park Team Member. We generally recommend:
PARTY SPACE
CANCELATION POLICY
7 Days Prior: Fully paid upfront bookings can be rescheduled or fully refunded up to 7 days prior to your scheduled date. The final numbers and balance of your booking is due 7 days prior to your scheduled session date. Additional Guests are subject to availability.
2-6 Days Prior: If booking cancellation occurs 2-6 days prior to your session date, you may reschedule your booking to a later date with a fee equivalent to 20% of the total value of your original booking. No refund applies for cancelled bookings. Booking credits will solely be issued if no alternative session date is available.
Within 48 hours: Rescheduling or cancellation requests made within 48 hours of the session date will result in a 100% fee, with all tickets, including those of no-show Guests, being forfeited.
Personal Factors: Refunds or booking credits are not extended to Guests unable to complete the experience due to personal factors, such as changes of mind or confidence levels. If an incorrect ticket for the age group is booked, any difference in price is payable upon arrival. However, there will be no refunds for overpayments made.
Weather policy: We are a most-weather activity. We reserve the right to reschedule due to factors beyond our control, such as thunderstorms and other unforeseen circumstances. The park will contact you if your session is affected.
Forced Majeure: Should events beyond the reasonable control of Next Level Adventure Park, including but not limited to “acts of God,” war, strikes or labor disputes, airline flight cancellations, terminated stays, infectious disease such as SARS and COVID-19, government regulation or advisory, disaster, fire, earthquakes, cyclones, or any other cause reasonably beyond Next Level Adventure Park’s control, Next Level Adventure Park maintains the right to cancel any booking, providing written notification to the Guest and credit the booking back to the Guest.
Group Booking Packages**: A non refundable deposit equivalent to 20% of the total value of your booking is required at time of booking. Minimum charges apply where applicable. The above Cancellation Policy clauses apply for changes made within 6 days of the scheduled session date, personal factors, weather and forced majeure.
**This includes school groups, party packages, or community groups that book exclusive Next Level Adventure Park packages, with deposit payment terms.
PRICE POLICY
All prices are subject to change. The effective dates will be communicated to customers via our official platforms. We acknowledge that some advertising material and/or third party websites may display prior prices, and in these cases we retain the right to not honour outdated prices and information. While we will make every reasonable effort to notify customers, the information displayed on our website will take precedence. For the most up to date prices please visit our official website: /prices/
GIFT VOUCHER POLICY
Validity Period: Valid for three years from the date of purchase. Next Level Adventure Park reserves the right to refuse an expired Gift Voucher.
Voucher Value Options: Gift Vouchers are available for purchase as preset monetary values or as the equivalent of a specific ticket value (example, it is equal to the value of one child ticket). The voucher retains its specific monetary value at the time of purchase, regardless of any future price adjustments.
Price Adjustment: In the event of a price change after the voucher purchase, customers will be required to pay the difference at the time of booking, if the cost of the selected product and/or ticket exceeds the value of the gift voucher.
Single Redemption Only: The full value of the gift voucher must be redeemed within a single transaction. Remaining value is not transferable or redeemable for cash in whole or part.
Park Exclusivity: Gift Vouchers are exclusive to the original park selected at time of purchase, valid for any Activity or ticket type offered by the park. All vouchers can be applied at an alternative park by contacting our office.
Redemption process: Gift vouchers serve as a form of payment and do not confirm a booking. Recipients must make an online booking and enter their unique Gift Voucher Code during the payment section.
Cancellation Policy: Standard terms and conditions apply once a Gift Voucher has been redeemed.
Accepted vouchers: Next Level Adventure Park exclusively accepts Next Level Adventure Park vouchers or vouchers from authorised third parties.
OFFERS AND PROMOTIONS POLICY
Acceptance: By using or attempting to use a promo code for an advertised offer, you agree to accept and be bound by these special terms and conditions. Offers are non-transferable and have no cash value unless explicitly specified.
Offer Period: Promotions are available for a limited time only and for the length of time they are advertised, unless specified otherwise in the offer details. Next Level Adventure Park reserves the right to cancel or change any promotion at any time without notice and at its sole discretion.
Conditions: Promotions are not valid for cash or cash equivalent. They cannot be applied retrospectively or used in conjunction with any other offers or discounts, including price matching. Rescheduling or adding activities, tickets, and/or products outside of the offer period will be charged at the full price.
Eligibility: Offers are applicable to eligible Guests as described in the offer terms. These terms may include specific criteria such as age or location.
Redemption limits: Promotional offers may have redemption limitations, which may include a maximum number of uses per person or transaction.
Offer Change or Termination: Next Level Adventure Park reserves the right to modify or terminate any promotional offer at any time without prior notice. This includes changing offer terms, duration, or availability.
How to redeem: To redeem an offer, Guests must adhere to the stated guidelines and terms. To apply a promo code, enter the advertised code into the promocode box during checkout.
Policy Updates: Next Level Adventure Park reserves the right to update or modify the promotional offer policy without prior notice.
PRIVACY POLICY
You can read our privacy policy here.
Join our team of educators, thrill-seekers and nature lovers at Next Level.
Please download and fill the application form, and email it with your cover letter to Elysia, climb@nextlevelpark.com.au
To qualify, you’ll need to be highly responsible and have:
An interest in tourism and customer service
Proven High Ropes and/or Outdoor Adventure experience
A fun filled disposition with excellent interpersonal skills
Flexibility with working hours
Current Provide First Aid certificate (HLTAID0003) or willingness to acquire same
Current Queensland Working with Vulnerable People Card or willingness to acquire same
Physically fit
Current Drivers Licence
Meet the minimum height and weight requirement.
PRIVACY POLICY FOR NEXT LEVEL ADVENTURE PARK
Next Level Adventure Park is committed to providing quality services to you and this policy
outlines our ongoing obligations to you in respect of how we manage your Personal
Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988
(Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store,
secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office
of the Australian Information Commissioner at www.aoic.gov.au.
WHAT IS PERSONAL INFORMATION AND WHY DO WE COLLECT IT?
Personal Information is information or an opinion that identifies an individual. Examples of
Personal Information we collect include: names, addresses, email addresses, phone and
facsimile numbers.
This Personal Information is obtained in many ways including interviews, correspondence,
by telephone, by email, via our website www.hollybankadventures.com.au, from your
website, from media and publications, from other publicly available sources, from cookies
and from third parties. We don’t guarantee website links or policy of authorised third
parties.
We collect your Personal Information for the primary purpose of providing our services to
you, providing information to our clients and marketing. We may also use your Personal
Information for secondary purposes closely related to the primary purpose, in
circumstances where you would reasonably expect such use or disclosure. You may
unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible,
explain to you why we are collecting the information and how we plan to use it.
SENSITIVE INFORMATION
Sensitive information is defined in the Privacy Act to include information or opinion about
such things as an individual’s racial or ethnic origin, political opinions, membership of a
political association, religious or philosophical beliefs, membership of a trade union or other
professional body, criminal record or health information.
Sensitive information will be used by us only:
THIRD PARTIES
Where reasonable and practicable to do so, we will collect your Personal Information only
from you. However, in some circumstances we may be provided with information by third
parties. In such a case we will take reasonable steps to ensure that you are made aware of
the information provided to us by the third party.
DISCLOSURE OF PERSONAL INFORMATION
Your Personal Information may be disclosed in a number of circumstances including the
following:
SECURITY OF PERSONAL INFORMATION
Your Personal Information is stored in a manner that reasonably protects it from misuse and
loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was
obtained, we will take reasonable steps to destroy or permanently de-identify your Personal
Information. However, most of the Personal Information is or will be stored in client files
which will be kept by us for a minimum of 7 years.
ACCESS TO YOUR PERSONAL INFORMATION
You may access the Personal Information we hold about you and to update and/or correct
it, subject to certain exceptions. If you wish to access your Personal Information, please
contact us in writing.
Next Level Adventure Park will not charge any fee for your access request, but may charge
an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before
releasing the requested information.
MAINTAINING THE QUALITY OF YOUR PERSONAL INFORMATION
It is an important to us that your Personal Information is up to date. We will take
reasonable steps to make sure that your Personal Information is accurate, complete and up-
to-date. If you find that the information we have is not up to date or is inaccurate, please
advise us as soon as practicable so we can update our records and ensure we can continue
to provide quality services to you.
POLICY UPDATES
This Policy may change from time to time and is available on our website.
PRIVACY POLICY COMPLAINTS AND ENQUIRIES
If you have any queries or complaints about our Privacy Policy please contact us at:
Sunshine Plaza, Shop T01, 154 – 164 Horton Pde, Maroochydore QLD 4558
climb@nextlevelpark.com.au